你是否遭受过伤害??
What Happens if We Accidentally Damage Your Property
错误发生. And if we make one, we’ll compensate you quickly and fairly. After conducting an investigation, we’ll call or send you a letter with details of the outcome.
Please review the information on this page carefully before initiating a claim.
网上提出申索
Alternatively, you can contact a customer service representative at 208-388-2323, or 1-800-488-6151 from outside the Treasure Valley. Personal assistance is available Monday through Friday, from 7:30 a.m. 到下午6:30.m.山地时间.
索赔过程We aim to respond to all claims quickly and thoroughly. 我们审查记录, interview witnesses or employees and perform a technical evaluation when we investigate your claim. You can help the process move quickly by providing thorough and accurate information and documentation.
We evaluate each claim individually to determine:
- 事件是如何发生的
- 损害的程度
- If the damage was the result of hg8868皇冠下载 negligence
- What the law considers fair compensation
We strive to reach a final decision within 30 business days from the receipt of your claim documents. However, it may take longer, if the issue is more complex. We will contact you once our review is complete.
Coverage: When is hg8868皇冠下载 Responsible?If damages are caused by our negligence, we will take responsibility for the related losses and compensate you fairly.
hg8868皇冠下载 will not provide compensation for events caused by forces outside of our reasonable control. Such events may include power outages, 电压波动, food loss and property damage resulting from the following:
- Weather conditions such as wind, lightning, heat, snow, ice or flooding
- Bird, squirrel or other animal contacts with equipment
- Unanticipated equipment failure
- External causes, such as automobile accidents, falling trees, or construction activities
有关更多信息,请参见 规则J of the Idaho/Oregon tariff Rules and Regulations.
Please understand it is your responsibility to provide adequate protection against 电压波动 (surge protection) for your motors and electronic equipment. In cases where there was no surge protection and a motor or electronic equipment is damaged, hg8868皇冠下载 may not be responsible for compensating you.
For more information, please see 规则K of the Idaho/Oregon tariff Rules and Regulations.
Reimbursement and Insurance OptionsWe are committed to evaluating all claims in a responsive and thorough manner to help resolve your claim as quickly as possible.
If we are responsible, we will pay a reasonable cost to repair the items we damaged. 如果你已经更换了物品, we will pay you the actual cash value of the original item, determined by today’s replacement cost minus depreciation.
作为另一种选择, you can file a claim with your insurance company to reimburse you for your loss, 减少你的免赔额. Your insurer may then choose to present the claim to us to recover compensation paid to you. Your insurer may be able to reimburse you for your losses and may, 在某些情况下, pay replacement value (RCV) for damaged items, 减少你的免赔额.
你的责任If you have experienced damages, we recommend you do the following:
- Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered. You are responsible for preserving the evidence and providing copies of appropriate supporting documentation, 包括维修费用, 修理发票, original purchase receipts and invoices, 销售收入, replacement item receipts and invoices, 评估, 照片, 纳税记录, 银行对账单, 等.
- Take reasonable steps to reduce your loss, and minimize your damages when possible (e.g., use ice to prevent food spoilage during extended outages).
- Ensure losses or expenses incurred because of an incident are not accumulating needlessly and are reasonable in relation to the loss.
Food spoilage claims are evaluated based on the following guidelines from the U.S. 农业部:
- A fully stocked freezer typically keeps food frozen for two days after losing power, 如果门一直关着.
- A half-full freezer usually keeps food frozen approximately one day, 如果门一直关着.
- Food will usually stay cold in a refrigerator up to four hours, 如果门一直关着.
支持文档If a claim is submitted, please provide all supporting documentation, which may include:
- Detailed receipts, repair estimates and/or invoices
- 照片
- Medical records and receipts for services rendered
For assistance with a PDF on this page or to request a PDF in an alternate format, please contact 客户服务 at 208-388-2323 or 1-800-488-6151